CVS Customer Says Pharmacist Had Nervous Breakdown After Allegedly Had to Work on Herself

Footage of a CVS pharmacist having a nervous breakdown and closing the pharmacy early has been circulating on social media, with many viewers labeling the employee “unhinged” and “unfit to work.”

Although he is seen yelling at customers in the video, the underlying circumstances that pushed him to this breaking point are still unknown. Some viewers urge others to show compassion to the pharmacist instead of hasty judgment.

Video footage shows a CVS pharmacist yelling at customers and closing the pharmacy early.

Footage of a confrontation between a pharmacist and a customer was captured by another CVS customer and later posted on TikTok. The original video was reposted, although it was later deleted.

The customer on camera allegedly had cancer and needed to take a certain medication. However, the pharmacist claimed that according to the system, the customer had already received his medication, so he could not allow a refill.

Things quickly escalated and the pharmacist appeared to be having some sort of breakdown, exclaiming, “I can’t do this anymore!” he shouted. and closing the pharmacy.

The pharmacist said, “I’m going home!” he shouted. “I can’t be a punching bag anymore.”

He added to a manager off-camera: “Fire me if you want!”

The video received more than 2 million views before it was deleted.

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While some viewers scolded the pharmacist, others emphasized the need for compassion.

Some people online insisted that the pharmacist deserved to lose his job and said his reaction proved that he could not be trusted with people’s medications. Others, however, saw an exhausted person who was clearly at his wits end.

“That poor woman. I can hear the pain in her voice,” one TikTok user commented. “I’m glad he kept his peace.”

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“Hopefully he can clear his head and feel better. “He said he was tired of being a punching bag, there was definitely more to the story,” another commenter wrote.

Some of the commenters were former pharmacists who knew all too well how tiring the job could be.

“I was a pharmacy technician for over 10 years, mostly with CVS. “My heart breaks for this poor technology,” one user admitted. “You can’t understand it until you experience it. I felt like I was drowning almost every day.”

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CVS Pharmacy has a history of overworking its pharmacists and keeping its doors open even when understaffed.

In 2023, CVS pharmacists went on strike to protest “unsafe and stressful working conditions resulting from a widespread lack of suitable staffing.” According to NPR. They feel overworked and underappreciated.

When a busy pharmacy like CVS has only one pharmacist expected to fill medications, check status, and dispense to patients, it can easily become overwhelming. As a result, many pharmacists feeling of exhaustionThis leads to fractures like the one experienced by the woman in the video.

Low salaries and heavy workloads are also important factors that cause more and more pharmacists in the sector to quit, leaving former colleagues unsupervised and having to work overtime.

A former CVS pharmacist passing by Dr. Ashley is on TikTokshared some information by combining the original video. He explained that he has been working in a pharmacy intermittently for 15 years.

“CVS doesn’t treat its people well at all,” he insisted. “I left in 2018 because my soul was ripped out of my body (and) my sanity is gone. “I couldn’t do this anymore.”

Although she loved being a pharmacist and interacting with patients, “the environment CVS created in the pharmacy” led her to resign. Had work-related nightmaresHe couldn’t call in sick and had to work 14-hour shifts without breaks.

He said of the pharmacist in the video, “I feel sorry for this woman. I hope she is okay.” “I hope he has the support because he needs it.”

While the pharmacist’s reaction in the video may seem disturbing to those who have never worked in customer service, his reaction evokes empathy for those of us who are disaffected with working in the rigid industry.

We’ve probably all had those moments when we reach our breaking point and want to stomp our feet and scream like little kids. This doesn’t make us crazy. It makes us human.

The original poster, who has since deleted his TikTok account, apologized to the pharmacist who reported he was ‘mentally disabled’.

“(To the pharmacist): I’m really sorry and I really hope you’re okay,” he said.

Next time you have to go to the pharmacy, try to show compassion to the pharmacists behind the counter. It may take more time than we would like, so be patient. Ask politely for your medications instead of barking at them. Before you leave, smile at them and remind them that they did a great job.

You never know what they’re going through. At the end of a long day, it is the kindness of select customers that gets them through their tax shifts.

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Megan Quinn is a writer for YourTango covering entertainment and news, self, love and relationships.