Passenger says he was charged $2,300 for using his alias when booking a flight

A frequent flyer has questioned whether he was overcharged after paying more than $2,300 after booking flights using his alias.

An anonymous husband took to Reddit to reveal that his wife used the alias Cathy and booked her flight under that name.

However, since her full name was Catherine on her passport, the couple encountered problems while traveling.

He explained that his wife had to spend a whopping $2,389 to change the name on her ticket.

In a title titled: DeltaThe lovebirds begged people online for advice, claiming the airline had initially tried to charge them $18,000 to change the name on his wife’s ticket.

A frequent flyer questioned whether he was overcharged after paying more than $2,300 after booking flights using his alias (stock image)

The post was titled: ‘Did it have to be this expensive?’

The passenger explained: ‘It was our first time flying internationally. My wife has a name with a common diminutive form; For example, we will use “Cathy” instead of “Catherine”.

“Cathy” is the name she uses on all of her identification, including her driver’s license, and is also the name she flies with and is on her Delta Skymiles account.

‘When we made our plans to fly, she had to get a passport and her name was ‘Catherine’ on her birth certificate. So the passport is in this name.’

However, when she booked her ticket, the information in her Delta account was automatically filled in and the name on the boarding pass was Cathy.

‘When we made our flight reservations, the information in the Skymiles account was automatically filled in and the tickets were issued for ‘Cathy’.

‘When we went to do the part of the international pre-check-in process where you have to enter your passport information (I don’t know what the real name is), hers was flagged because their names were different,’ he said.

After reaching the airline, the woman was told she would have to purchase a new flight.

An anonymous husband took to Reddit to reveal that his wife used the alias Cathy and booked her flight under that name.

The Reddit user added: ‘When we called they said they would have to cancel our tickets and re-book us at the current price with the correct name (which, by the way, would have cost $18,000 more than we paid; flying Delta One – a retirement trip we’d been saving for years).

‘After speaking to a supervisor (because our trip wouldn’t have happened if they needed $18k), they said they could change the name but there would still be a fee for it – $2,389.32.

‘Seeing we had no choice, we paid the fee and the tickets were now displayed in the correct name with the exact same confirmation number.’

Although the issue was eventually resolved, the couple revealed they were shocked to discover they may have been overcharged.

At the end of the post, the passenger said: ‘While at the airport we had a chance to speak to the representative at the Delta One check-in counter and when we shared the story she frowned and said that wasn’t the case. Sounds about right and suggested we check it out when we get back. You are all Delta experts; Does it make sense to change a name?

‘Did they really do us a solid thing by not charging us $18,000 for new tickets? Should I attribute it to our naivety/stupidity in not making sure the passport and Skymiles name matched?

‘Or is there a way to dispute this charge, whether through the Delta-branded Platinum AMex we collect or by contacting Delta directly?’

People across the internet flooded the comments section and shared their thoughts; many declared that the same ticket correction was made free of charge.

People online filled the comments section and shared their thoughts; Many declared that they had the same ticket correction done free of charge.

One person said: ‘Fix your licence. I can’t emphasize this enough. I experienced this too. The state will allow this. Your false name becomes a legal alias and they will update your license to the real name.’

Another user commented: ‘I had to do this last summer and it was completely free. I have no idea why it would cost so much. The agent had this done in five minutes on the Platinum line.’

Another wrote: ‘My ex-husband had a similar situation; Had to cancel and book a new ticket. Luckily, it was caught about six weeks before an international trip and cost about $600 to recoup (flights from Southern US to Mexico).’

‘It looks like you’ve been scammed. Earlier this year, my wife became a US citizen and changed her last name to mine. Her US passport was issued with her new surname, but her maiden name is still on her EU passport. When we flew Delta to and from the EU over the summer, I booked the tickets under her maiden name (EU passport) and we flew there with no problems. When we checked in at the airport on our return to the US, we encountered an issue where the name on the ticket did not match the US passport. The ticket agent called and within 20 minutes had the ticket reissued to match the US passport and there were no additional issues.’

A spokesperson for Delta told DailyMail.com: ‘We would encourage the customer to contact us directly and share what they have said so we can look into the matter further. Delta has no change fees.’