311 Edmonton: List of services and most common complaints

The City of Edmonton frequently asks people to call 311 to report potholes or parking violations, but there’s so much more this service can do for residents and visitors.

311 is the non-emergency contact for city government information and services to report complaints such as obstructing vehicles or to obtain information about bus routes.

According to the city, approximately 900,000 questions are answered annually.

In the past 12 months, These were the five most frequently asked questions:

• Public transport (routes and schedules) – 75,312;
• Recreation and entertainment centers (general information) – 67,314;
• Parking enforcement (public parking complaints) – 52,711;
• Waste (collection and disposal services) – 47,068;
• Tax (monthly payment plan) – 40,836.

Potholes, noise and parking complaints are three problems people might think of, but there could be other things too reported 311 includes:

• Coyote observations;
• Removal of dead animal;
• Decorative tree lights going out;
• Late Edmonton transit buses;
• Missing garbage collection;
• Traffic signal light timing.

The municipality rejects the request data by wards and neighborhoods.

The service is also a website and a APPLICATION. These include information such as public transportation routes and schedules, recreation center and pool information, and property tax estimates.

Some services available in the city, such as Epcor, transit watch, and ARC transit, fall outside of 311.

You can call 311 every day between 07.00 and 19.00, except public holidays. For out-of-towners, the number is 780-442-5311.

“If you encounter urgent bylaw issues or public safety concerns outside of normal hours, call 311 and choose from available options,” the city says on its website. The statement was included.

Those who do not speak English can ask for help from an interpreter when they call. The city offers interpreting assistance in more than 180 languages.

teletypewriter To connect to 311 services, you can benefit from the service by dialing 711 on the teletypewriter and typing 780-442-5311.

The city reminds people who are in life-threatening situations or need fire, ambulance or police assistance to call 911.

Other services in Alberta

311 isn’t the only service Albertans can use. There are also 211, 411, 511 and 811.

211

Similar to 311, 211 It is a confidential, multilingual information and referral system that connects Albertans to community and social services across the province.

411

411 The service works like a phone book and has a directory of phone numbers and addresses for businesses and individuals.

511

This is Alberta traveler information service, Featuring information about road conditions, weather alerts, roadwork notifications and more.

811

Also known as Health Connection, 811 It is run by Alberta Health Services and provides services such as symptom-based nurse assessment and health information, a dementia referral service, and addictions information and referrals.