Safaricom Cyber ​​Security Summit: Telecom Explains How to Claim M-Pesa Money If Your SIM Is Disabled

• Safaricom PLC organizes Cyber ​​Security Summit to engage stakeholders on the critical role of partnerships, skills and solutions in protecting networks
• Leading telecommunications firm shares key steps to protecting digital spaces, including the importance of strong passwords, multi-factor authentication and being wary of phishing attacks
• Safaricom M-Pesa customer raises concerns about SIM card being locked with funds in mobile banking wallet
• The telecommunications company explained to TUKO.co.ke the steps the customer must follow and recover the money from the locked or disabled SIM card

TUKO.co.ke journalist Wycliffe Musalia’s financial, businessand technology reporting offers in-depth insight into Kenyan and global economic trends.

Is your SIM card disabled but you have some money in your pocket? M-Pesa?

safaricom An M-Pesa customer raised concerns after his SIM card was locked and he was denied access to his mobile banking wallet balance.

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The customer shared his frustrations in the comments section of Safaricom’s Facebook post about Cyber. Security The summit was held between Wednesday, October 30 and Thursday, October 31.

How to recover M-Pesa money from disabled SIM

TUKO.co.ke Following the customer’s concern, he reached out to the leading telecommunications company.

Safaricom has explained the steps the customer needs to follow and recover the money from the locked or disabled SIM card.

The telco stated that if the SIM is yet locked, the customer must unlock the SIM using PUK procedures.

“The question may be: What was the cause of the crash? If an activity caused it, then you should fix the problem first,” Safaricom said.

In case the SIM card is deactivated and no longer used, the customer must visit the nearest Safaricom store with the original identification document used for registration.

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“If the line has been deactivated and you are no longer using the line or are not registered, you can visit any Safaricom store with your ID to claim the money. If you need more information, you can share your number, name and ID with the customer. The telco will take a look at the status of the account and provide a clear “Be careful about giving advice,” he said.

What does the Safaricom Cyber ​​Security Summit include?

Safaricom PLC organizes Cyber ​​Security Summit to engage stakeholders on the critical role of partnerships, skills and solutions in protecting networks

The company shared important steps for protecting digital spaces, including the importance of strong passwords, multi-factor authentication, and being wary of phishing attacks.

The summit showcased effective solutions to reduce cyber risks, including widespread SIM swapping, which is causing Kenyans to lose their hard-earned money.

Cybersecurity expert Allan Lwala said: TUKO.co.ke HE SIM swap scam requires: Changing victims’ SIM card information without permission.

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“This (SIM swapping scam) involves changing the SIM card details of the victims without their consent. The fraudsters then withdraw all the money from the mobile money and even request mobile loans using the victims’ details.

“Your data could be collected by a rogue agent somewhere from the security statement of a building you visit. Therefore, avoid sharing your Personally Identifiable Information (PII) with every Tom and Harry,” Lwala advised.

What are Safaricom’s measures to combat SIM swapping?

Meanwhile, Safaricom CEO Peter Ndegwa explained that SIM swap fraudsters are constantly changing their tactics in parallel with developments in technology.

HE Warns customers not to share personal information Scammers use social engineering tactics to obtain data such as PINs from strangers.

Safaricom will unveil a new program to prevent fraud in November, the Safaricom boss has revealed.

Source: TUKO.co.ke