Drivers are experiencing delays and technical issues at some Missouri DMV locations

KANSAS CITY, Mo. — Drivers looking to do business at some Missouri Department of Motor Vehicles locations say they are forced to wait in lines for hours.

KSHB 41 News reporter Elyse Schoenig, 1161 Emanuel Clever II Blvd. He spoke to three people at the Kansas City DMV location at . The person who said they waited for hours to get help.

They were told to either come back later or come another day.

Late last month, KSHB 41 reports new changes To Missouri’s DMV system, which officials hope will make getting a driver’s license faster and more seamless.

This new system, which uses a tablet-based digital system for applicants at DMV offices, went into effect on Tuesday, November 12.

A Missouri Department of Revenue spokesperson said that while the “modernized driver’s license and processing system” was successfully implemented at all offices Tuesday, equipment installation and staff training on how to use that system caused some delays.

They also noted that the higher than expected number of customers also caused delays.

“Each driver’s license office has added an additional driver’s license station to help serve customers and ultimately reduce wait times in many offices,” a MoDOR spokesperson told KSHB 41. he said.

Authorities also expect the number of customers to return to normal in the coming days.

“The department appreciates the patience of customers as the 1,500 staff at the state’s 174 driver’s license offices adjust to the new system.”

More information about the modifications and the ability to perform certain functions is available at: government website.

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